{"id":1180,"date":"2015-04-05T15:55:55","date_gmt":"2015-04-05T15:55:55","guid":{"rendered":"http:\/\/demo.thimpress.com\/adot\/?p=1180"},"modified":"2015-04-05T15:55:55","modified_gmt":"2015-04-05T15:55:55","slug":"style-resolutions-for-2015","status":"publish","type":"post","link":"https:\/\/thesanrockhotel.com\/en\/hotel\/style-resolutions-for-2015\/","title":{"rendered":"Style resolutions for 2015"},"content":{"rendered":"<div class=\"entry-content\">\n<div class=\"entry-content\">\n<div class=\"entry-content\">\n<p><b>Just a few examples include:<\/b><\/p>\n<ol>\n<li aria-level=\"1\">Either calling or emailing each guest with a&nbsp;<b>personalized message<\/b>&nbsp;after booking, rather than a generic automated email, asking for preference requests. This personal touch can make an important difference.&nbsp;Automated personalized guest communication is also a possibility, but requires a capable CRM system to be in place along with efforts of the staff to carefully gather and record valuable guest information.<\/li>\n<li aria-level=\"1\">Making an even&nbsp;<b>better first impression<\/b> by asking what the guest\u2019s favorite drink is upon check-in, which can then be delivered to their room as a complimentary welcome gift.<\/li>\n<li aria-level=\"1\">Introducing an&nbsp;<b>extra moment of appreciation<\/b>, Sending a staff member to the guest\u2019s room, or following up a different moment after check-in to see if everything is to their liking.<\/li>\n<\/ol>\n<p>Training all client-facing employees, including front desk, food and drink staff, and activity sales employees in upselling and cross-selling is another way to drive customer engagement as well as revenue. It is a relatively inexpensive investment that can produce high ROI. Importantly though, employees should be well-versed in upselling or cross-selling to enhance the customer experience with personalized offerings without veering into pushy territory, which can have the opposite effect.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Just a few examples include: Either calling or emailing each guest with a&nbsp;personalized message&nbsp;after booking, rather than a generic automated email, asking for preference requests. This personal touch can make an important difference.&nbsp;Automated personalized guest communication is also a possibility, but requires a capable CRM system to be in place along with efforts of the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2958,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[87],"tags":[],"class_list":["post-1180","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hotel"],"_links":{"self":[{"href":"https:\/\/thesanrockhotel.com\/en\/wp-json\/wp\/v2\/posts\/1180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thesanrockhotel.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thesanrockhotel.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thesanrockhotel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thesanrockhotel.com\/en\/wp-json\/wp\/v2\/comments?post=1180"}],"version-history":[{"count":0,"href":"https:\/\/thesanrockhotel.com\/en\/wp-json\/wp\/v2\/posts\/1180\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/thesanrockhotel.com\/en\/wp-json\/wp\/v2\/media\/2958"}],"wp:attachment":[{"href":"https:\/\/thesanrockhotel.com\/en\/wp-json\/wp\/v2\/media?parent=1180"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thesanrockhotel.com\/en\/wp-json\/wp\/v2\/categories?post=1180"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thesanrockhotel.com\/en\/wp-json\/wp\/v2\/tags?post=1180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}